These are "on hook" agents, i.e. the phone rings when a call comes in; agents don't sit and wait on the phone.
Dial 6* plus the FIFO number to log in. Example: 61* to log into "FIFO1"
Dial 6# plus the FIFO number to log out. Example: 61# to log out of "FIFO1"
NOTE: I added 6** as an alternative to logging out b/c some phone dialplans don't like 6#...
NOTE: I added 6** as an alternative to logging out b/c some phone dialplans don't like 6#...
By default there are ten slots. You can mix, match, add, etc. as you see fit.
NOTE: There isn't any error checking, so the the system will say that the user is logged in or out no matter what!
NOTE: I have added an option to use group_confirm so that your agents have to press 1 to accept. This is useful in the case where an agent is a cell phone or other phone that has voicemail.
Send a caller to the queue by transferring to 610[0-9]; 6101 corresponds to FIFO1, 6102 to FIFO2, etc.